Agave Care

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Privacy Policy

At Agave Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard your information. By using our website, you consent to the practices described in this policy.

Information Collection and Use:

When you create an account on our website, we collect your name, email address, and any other necessary information to facilitate the login process and provide personalized services.

Newsletter Subscription:

We offer a newsletter subscription option, where you can provide your email address to receive updates, promotions, and news about our sustainable and reusable agave-based products. We assure you that your email address will only be used for the purpose of sending the newsletter and related promotional content. We do not sell, share, or distribute your email address to any third parties for any purpose.

Payment Processing:

For seamless and secure payment processing, we use reputable third-party payment gateways like Stripe. We do not store any sensitive payment information such as credit card numbers or billing details on our servers. All payment-related data is directly transmitted to the payment processor over encrypted channels.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses secure socket layer (SSL) encryption technology to ensure the safe transmission of data between your browser and our servers.

Cookies and Tracking Technologies:

Like many websites, we may use cookies and tracking technologies to enhance your browsing experience, analyze site usage, and improve our services. Cookies are small text files stored on your device that enable certain functionalities on our website. You can modify your browser settings to decline cookies if you prefer.

Third-Party Links:

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Age Limitation:

Our website is intended for use by individuals aged 18 years and older. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal data from a minor without parental consent, we will take steps to delete the information promptly.

Updates to Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any modifications will be effective immediately upon posting the updated policy on our website. Please check this page periodically to stay informed about how we handle your personal information.

If you have any questions or concerns regarding our Privacy Policy or how we handle your data, please contact us at support@agavecareshop.com. Your privacy matters to us, and we are committed to addressing any inquiries in a prompt and transparent manner.

Return Policy

At Agave Care, we take pride in offering high-quality sustainable and reusable agave-based products. We want you to be fully satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we have a straightforward return policy in place to ensure your satisfaction.

Eligibility for Returns:

To be eligible for a return, the product must be in its original condition and packaging, unused, and free from any damages or defects.

Timeframe for Returns:

You have 14 days from the date of delivery to initiate a return for your purchase.

Return Process:

To initiate a return, please contact us.

Refunds:

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method used during the purchase.

Return Shipping:

Customers are responsible for covering the shipping costs associated with returning the product. Please ensure that the item is properly packaged to prevent damage during transit.

Exchanges:

If you received a damaged or defective product, we are happy to exchange it for the same item.

Non-Returnable Items:

Certain items may not be eligible for returns due to hygiene reasons or other factors. These will be clearly indicated on the product page.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer support team at support@agavecareshop.com. We are here to help you.

By making a purchase on our website, you acknowledge and agree to our Return Policy. Agave Care reserves the right to amend this policy at any time, and any updates will be posted on our website.

Last updated: July 27, 2023
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