Shipping Policy

Thank you for choosing Agave Care! We strive to provide exceptional products and services to our customers. This shipping policy outlines important information regarding our shipping methods, options, and other related details. Please review the following carefully:

1.Shipping Methods and Options:

We offer the following shipping methods:

a. Standard Shipping: This is our default shipping option available for domestic orders. b. Expedited Shipping: For customers who require faster delivery, we offer expedited shipping at an additional cost.

b. International Shipping: We ship our products internationally to select countries. Please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the customer.

2.Processing Time:

After receiving your order, we strive to process and prepare it for shipment within 1-2 business days. Please note that processing time may be subject to change during peak seasons or holidays.

3. Shipping Time:

The estimated shipping time for domestic orders is typically 3-7 business days, depending on the destination and the chosen shipping method.

For international orders, shipping times may vary significantly based on the destination and customs clearance procedures. Please allow 7-21 business days for international deliveries.

4. Shipping Costs and Fees:

The shipping costs are calculated based on the weight, dimensions, and destination of the package. The exact shipping cost will be displayed at the checkout before completing your order.

For expedited shipping and international orders, additional shipping fees may apply. These fees will be clearly indicated during the checkout process.

5. Order Tracking:

Once your order has been shipped, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment on our website or through the designated shipping carrier’s website.

6. Lost or Damaged Shipments:

In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction. Please refer to our Returns and Exchanges policy for more information on damaged or lost shipments.

7. Returns and Exchanges:

For information regarding our returns and exchanges policy, please refer to the dedicated section on our website. Shipping costs associated with returns or exchanges may be the responsibility of the customer, unless the return is due to an error on our part.

8. Customer Support:

If you have any questions or need assistance with your order or shipment, our dedicated customer support team is available to assist you. Please contact us via email at support@agavecareshop.com or by phone at (800)-356-8880. Our customer support hours are 8:00 AM – 6:00PM PST.

9. Policy Updates:

This shipping policy is subject to change without prior notice. Any updates or modifications to the policy will be communicated to customers through our website or by email.

Thank you for choosing Agave Care as your preferred provider of eco-friendly products. We appreciate your business and are committed to ensuring a seamless shipping experience. If you have any further questions or require additional information, please do not hesitate to reach out to our customer support team.

Sincerely,

Agave Care | Your Sustainable Agave Company

Effective Date: 2023-01-01